Zvládanie náročných rozhovorov

We invite you to our year-round cycle

Program goals

The development program aims to provide participants with knowledge and the opportunity to practice practical communication skills that help them conduct challenging conversations in various settings. In addition to the training of interpersonal competences, in the individual modules we will also focus on the training of intrapsychic skills that help manage pressure and regulate emotions in various challenging contexts. The content of the training covers the areas of conducting interviews in dyads, but also the specifics of interviews in groups or teams. For each module, participants will also receive a webinar with theory and video demonstrations of the given topic.

The program is suitable for everyone who communicates with people in their work and conducts conversations in which strong emotions are present. different parties to build a relationship. The content of the program will benefit not only managers, but also experts from helping professions, coaches, mediators, lecturers and facilitators of soft skills, as well as parents or anyone who wants to learn to be effective in interpersonal contact with other people.

You will be accompanied by Mgr. Vladimír Hambálek and Mgr. Zuzana Zimová. Guests will be invited to selected two-day events.

Dates:
29. - 30. 1. 2026
26. - 27. 2.
26. - 27. 3.
23. - 24. 4.
21. - 22. 5.
25. - 26. 6.
24. - 25. 9.
22. - 23.10.
19. - 20.11.
10. - 11.12. 2026


Module 1: Difficult Interviews 29. - 30. 1. 2026

Time allowance: 16 hours
• Characteristics, forms and problems in difficult interviews. Analysis of the specifics in relation to the goal and preparation for a difficult interview.
• Techniques of self-regulation, active listening and empathy, self-assertion and conducting a dialogue
• Practical exercises for simulating individual phases of difficult interviews and their resolution
• Practice of strategies and forms of conducting interviews if you are a third party
• Case studies from the practice of participants and transfer of skills to specific cases


Module 2: Difficult conversations in groups and teams

Time allowance: 16 hours
• Training in the specifics of communication in group settings according to focus
• Influence and use of group dynamics in the context of facilitating discussions in groups and teams. interviewing and indirect facilitation.
• Testing role-play scenarios for solving group dilemmas and conflicts.


Module 3: Emotions and their management

Time allocation: 16 hours
• Training in awareness, understanding and identification of emotions during problem solving and conflict.
• Application of emotion management and regulation techniques in personal and professional contexts.
• Exercises focused on emotional intelligence, the transformation of emotions and their use in conversation.
• Training of active forms of tuning and co-regulation in dyadic processes
• Case studies from the participants' practice and transfer of skills to specific cases


Module 4: Emotions in groups and teams

Time allocation: 16 hours
• Analyzing markers of group dynamics emotional behavior.
• Practice strategies to reduce tension and support a positive emotional environment
• Solving dilemmas associated with interventions in cases where strong group emotions are present in a group or team.
• Between group/interteam relationships and their impact on emotions in the group
• Uncovering and facilitating cultural specifics in group settings


Module 5: Agreements and agreement negotiation

Time allocation: 16 hours
• Training of basic and subsequent skills of successful agreement creation, agreement consolidation and agreement evaluation.
• Training of confrontation with unfulfilled expectations and agreement reformulation
• Training of different negotiation styles, their use, benefits and limits. Markers for the choice of strategies and their monitoring
• Practical negotiation through simulations and case studies.
• Case studies from the participants' practice and the transfer of skills to specific cases


Module 6: Agreements and negotiation in groups and teams

Time allocation: 16 hours
• Negotiation skills in groups and teams and finding consensus.
• Simulations of solving specific situations in groups and teams with a view to creating agreement and understanding between multiple parties.
• Practice solving conflicts between individuals and groups during negotiation and agreement creation.
• Work on team projects that require negotiation skills and its specifics.
• Training in the skill of recontracting after initial agreements have not been fulfilled.


Module 7: Conflicts and their solution

Time allowance: 16 hours
• Identification of different types of conflicts and appropriate strategies for their resolution.
• Training of self-regulation skills and co-regulation under stress
• Coping with conflict in the prevention phase, conflict interventions and conversations after conflict situations have taken place.
• Interactive exercises focused on the development and application of conflict resolution strategies.
• Interactive exercises focused on conflict de-escalation


Module 8: Conflicts in groups and teams

Time allocation: 16 hours
• Analysis of group conflict dynamics and group power dynamics.
• Role of leadership in handling team conflicts and the role of the group/team.
• Real-time exercises for solving group conflicts.
• Exercises for facilitating conflict situations in group and team context
• Case studies from participants' practice and transfer of skills to specific cases


Module 9: Power, resistance, aggression and passivity

Time allocation: 16 hours
• Understanding and managing resistance, aggression and passive behavior.
• Techniques for effective resistance management and prevention of passivity.
• Case studies and simulation scenarios on demonstration of the solution.
• Work with power and power dynamics in dialogic strategies, prevention in the case of coercion
• Training in identifying different types of aggressive and passive behavior


Module 10: Resistance, aggression and passivity in groups and teams
10. - 11.12. 2026

Time allocation: 16 hours
• Identification of group processes in the context of resistance and their impacts.
• Strategies for strengthening cooperation and motivation in groups.
• Description of effective interventions for managing problem behavior in teams.
• Cultural and group-dynamic factors of resistance, aggression and passivity in groups and teams
• Case studies from the participants’ practice and transfer skills for specific cases

Forms of training work: self-experience groups, exercises, simulations, case studies, video analyses, homework handouts

Price
200 Euros for one two-day meeting.

Discounts:
• 10 Euros for one two-day meeting for graduates of the webinar series Coping with difficult situations in interviews

In case of advance payment for all 10 modules, there is a discount in the amount of one meeting.

You can sign up at mihalkova@coachingplus.org