LEAN Office I

Identify deviations from SHOULD and ACTUAL in your processes using solid methods.

In a dynamic and complex working world, productivity, quality and adaptability are important Not only in production, but also in administrative and service-oriented processes, it is crucial for the company's success. But how can office processes be made more efficient and sustainably improved?

This is exactly where our Lean Office 1 training comes in. Based on the proven Soletti approach, which defines quality, productivity, innovation and adaptability as central success factors, you will learn to consciously recognize waste in administrative processes and to systematically optimize processes.

Content Description

We would like to show you that the methods of LEAN management, originally developed for lean production processes, also enable significant time savings and improvements in the service sector and in administrative areas. In this training you will learn to consciously recognize waste in your processes and look at the interaction between employees from a new perspective. Using well-founded analysis methods, you can identify deviations between the target and actual status and specifically develop more efficient processes. In two intensive days you will learn how to successfully introduce standards and avoid resistance and conflicts.

Target group

• LEAN beginners and those interested in administrative areas: Office, sales, purchasing, financial accounting, controlling, marketing, human resources, management, etc.

Methods used

• 7 types of Waste
• Influence quality-cost-time
• Process analysis/process design
• SIPOC
• Conflict management
• Pareto principle

Training contents

• History and necessity of improvement projects
• LEAN management philosophy
• LEAN principles
• Fundamentals of communication
• Development of standards
• Prerequisites for a continuous improvement process
• Application of methods for targeted process analysis
• Activities in processes into numbers, data and facts