This event has been ended!
KI PRAXIS - Kein Problem! KI im Kundenservice
AI PRACTICE - No problem! AI in customer service
Event by: KI PRAXIS
Location: Digitalsunray Media GmbH, Gonzagagasse 11/25, Wien - Innere Stadt
About event
We are looking forward to the next round of KI PRAXIS!
**How AI is used to reduce the burden on customer support and increase customer satisfaction.**
This time we are exploring this question with the high-flyer in building automation *Loxone*, which uses an AI Customer Service Assistant for inquiries from its partners. As always, you can find out from us how this smart AI assistant supports the Loxone Partner Manager team and what Loxone plans to do with it!
**EVENT DETAILS**
🗓️ DATE: **Thu,** **24\. October 2024**
⏰ TIME: **6:00 p.m. entry, 7:00 p.m. start**
📍 WHERE: [Digitalsunray](https://maps.app.goo.gl/vBEcASeiBMWgna957), **Gonzagagasse 11/ 25, 1010 Vienna**
🚉 SUBWAY: U4 Schottenring
**AGENDA**
* Welcome
* Impulse: Multi-agents are great for creating a single-agent UX
* Experience report: The creation of the AI Customer Service Assistant at *Loxone Electronics*
* Discussion: What do we think future AI agents can do?
* Afterwards: drinks & networking
**PRESENTATIONS BY**
* Marko Göls, Head of Digital Projects (Digitalsunray)
* Florian Wöss, CMO (Loxone)
**Format**: 🎉 Informal and relaxed setting that focuses on the lectures, the panel and audience discussions and the networking afterwards.
**Language**: 🌍 German/sometimes English (depending on the speaker)
**Target group**: 👥
* Decision makers from all industries
* Anyone interested in AI
**Number of participants**: 📊 max. 50 people
**Streaming/Recording**: 👩💻 Case by case
**ABOUT US**
We try to identify and highlight AI topics that have been tried and tested in practice or will have a practical impact on companies, processes and organizational structures in the future. The focus is on applicability and the discussion about it.
We are looking forward to an exciting evening! ✨✨✨
*By participating in the event, you agree to the recording of your picture during the event in accordance with Section 78 of the Copyright Act and acknowledge that this consent is voluntary. In addition, by participating in the event, in accordance with Section 78 of the Copyright Act, you agree that images of you may be used by the KI PRAXIS team (Digitalsunray as well as partners and guests) for reporting after the event and on their media channels such as website, LinkedIn, Instagram and newsletters, etc. may be published without compensation.*