easy Open Day 2025

We warmly invite you to the easy Open Day on October 16th, 2025!

easy Open Day 2025 - How AI is changing customer service: practical examples and real customer experiences with Microsoft Dynamics 365

Rising expectations, lack of resources, high complexity: customer service in industrial companies is under pressure. At Open Day 2025 we will show how Microsoft Dynamics 365 Customer Service & Field Service brings real relief - and how companies can reorganize their service processes through intelligent automation and omnichannel strategies.

Highlights - Live Showcases:

• Learn how The Austrian Lotterieshave replaced their existing customer service system with a modern contact center solution with Microsoft Dynamics 365. Included: learnings, stumbling blocks and concrete results.

• GMS GOURMET provides insights into building an integrated customer platform - customer-centric, cross-departmental and with the aim of breaking down silos and increasing efficiency increase.

What to expect:

• Keynote by Sarah Rojewski, a conversational AI expert, AI Change Manager and award-winning keynote speaker. After years of experience as a manager for AI & automation in the service environment, she is now on a mission to put people at the center of the fourth industrial revolution.
• Microsoft Roadmap & AI innovations in customer service
• Live customer showcase & Experience reports from practice
• Approachable practice on theme islands
• Room for exchange with experts and decision-makers while enjoying culinary enjoyment in a pleasant atmosphere during and after the event Event

AGENDA

09:00 Check in
Registration and get together at Microsoft

10:00 Welcome
Oliver Witvoet, Managing Director, easyconsult GmbH

10:15 Keynote Superpower Agentic AI - The service from Tomorrow
Sarah Rojewski, AI consultant and change manager

11:00 Microsoft Impulse: AI in action - How customer service teams benefit from digital assistants
Jörg Konwalinka, Head of Business Applications, Microsoft Austria GmbH

11:30 Break with coffee and cake
Networking Break

12:00 Island operation with Main topics
Pure practicality at workshop stations from well-known companies on different topics for AI in customer service

12:45 Lunch
Culinary delicacies

14:00 Island operation with Main topics

3:30 p.m. Break with coffee and cake
Networking Break

4:00 p.m. Panel discussion: Future Talk Customer Service
A reality check on the topic of AI in customer service in the Panel discussion with the experts

5:00 p.m. Networking & after-work drinks

7:00 p.m. End of the event

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Here you can find a look back at our past easy Open Day at Microsoft Austria.